Business Management

May06

Undercover Boss

Yet another management gimmick!

Undercover Boss

The urge for CEO’s to go “undercover” as employees or work safe officers in order to truly understand what’s happening on the “shop floor” highlights the disconnection between senior management and employees. If anything it goes to prove that a lack of trust exists between and within the management ranks and employees at all levels. What does it say about a company’s culture when the CEO feels he or she has to go “undercover” to understand or learn about what’s happening in the business? Clearly it is says, “I don’t trust you!”  More so it undermines the leadership of first line supervisors and managers.  If CEO’s truly feel they need to go “undercover” then it raises serious questions about how much management is trusted.

Posted in Business Management

Jan24

The toughest of all leadership skills

Performance management....not for the sqeamish

The toughest of all leadership skills

In my 20 plus years of management consulting experience there is still one skill that I see performed poorly or not at all.... PERFORMANCE MANAGEMENT. I am not talking about remuneration or financially based incentive schemes for performance, that's easy. I am referring to the ability for a manager to give direct performance management feedback or coaching to their subordinates for the purpose of improving performance or reinforcing existing performance. There are two major reasons for this:

1 - Managers are not trained in performance management ie they don't know how to communicate feedback in a timely and specific manner;

2 - they, managers, don't know how to define and hence measure performance.

Posted in Business Management

Dec09

Never Underestimate the Power of the Frontline Manager

Frontline Managers have a significant impact on employee performance - the better managers generate over 26% more than their peers.

Never Underestimate the Power of the Frontline Manager

Of all employee attitudes considered, managers have the most impact on job satisfaction, organizational commitment, and intent to stay.

Clarity of Performance Standards and Performance Feedback Matter Most: Of all the developmental activities on which managers could focus, those with the highest impact provide employees with clarity around job expectations and feedback on their performance.

Posted in Business Management

Dec08

Lack of employee trust eroding competitiveness

Lack of employee trust eroding competitiveness

Worker trust and confidence in senior management have fallen over the past two years and, unless reversed, present a major threat to future corporate competitiveness, according to a soon-to-be released survey of nearly 13,000 workers conducted by Watson Wyatt Worldwide.

Posted in Business Management

Jul16

Creating a Postivie Work Culture

Findings from the International Congress of Applied Psychology

Creating a Postivie Work Culture

Much research has gone into understanding the role managers have in creating a positive work environment.  Interestingly findings presented at the recent International Congress of Applied Psychology in Australia support what we have known from our own personal consulting experience:

Posted in Business Management

Jun16

Role Plays Lead To Better Decisions

Role Plays Lead To Better Decisions

Researchers from the Wharton Business School and the International Graduate School of Business at the University of Adelaide have proved that role play scenarios which involve participants to figuratively stand in the other person’s shoes (what we call 2nd position) is significantly more effective in forecasting outcomes that the use of experts or merely thinking about the situation.

Posted in Business Management, Innovation, Project Management

Jan28

Recipe for creating a culture of innovation

Recipe for creating a culture of innovation

1) Teach people how to brainstorm ideas.
2) Allow them the time and budget to experiment.
3) Provide expert help if required - make it easy for your people to ask for help.
4) Do not punish them if they fail.

Posted in Business Management, Change Management, Innovation

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