Stanford Professor of Organizational Behavior, Lindred Greer provides good advice on how to manage conflicts within teams. In this video she outlines the types of conflicts that can occur within teams and how to deal with them. Conflicts can arise from differences on tasks, process, relationship and status. Understanding who is involved in the conflict and why they are involved is the first step in managing the conflict.
With virtual teams it's important to have a face to face kick off which allows them to get to know each other and understand the context that others are coming from. In our work with virtual teams across the globe we always insist on a face to face meeting where team members come together. In the face to face meeting not only do we work on the task/s the team has to manage but we spend time working on interpersonal relationships. We then have face to face followups every 3 months. In the intervening periods we conduct teleconferences which run to a strict agenda and time. The benefits of such an approach far outweigh any of the costs involved. Setting teams up for success is the best way of avoiding conflicts in the first place.
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