In my 20 plus years of management consulting experience there is still one skill that I see performed poorly or not at all.... PERFORMANCE MANAGEMENT. I am not talking about remuneration or financially based incentive schemes for performance, that's easy. I am referring to the ability for a manager to give direct performance management feedback or coaching to their subordinates for the purpose of improving performance or reinforcing existing performance. There are two major reasons for this:
1 - Managers are not trained in performance management ie they don't know how to communicate feedback in a timely and specific manner;
2 - they, managers, don't know how to define and hence measure performance.
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